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Refunds & Returns Policy

At LiDAR Tech UK Ltd, we want you to be completely satisfied with your purchase. This policy outlines your rights regarding refunds and returns for goods purchased on our website, in full compliance with UK consumer law and Google merchant guidelines.

1. 14-Day Statutory Cancellation Right (Cooling-Off Period)

Under the UK Consumer Contracts Regulations, you have the right to cancel your order and return your item(s) for any reason within 14 days of receiving your goods.

  • How to notify us: You must inform us of your decision to cancel by emailing .
  • Return timeline: Once you notify us, you have an additional 14 days to physically send the items back to us.

2. Return Eligibility & Condition

To qualify for a refund, returned items must meet the following criteria:

  • Items must be in their original, unused condition.
  • Items must be returned in their original packaging with all tags attached.
  • Proof of purchase (such as your order confirmation email or invoice) must be included.

3. How to Return Your Item

Please follow these steps to return your order:

  1. Email with your order number and the reason for your return.
  2. Securely package your item to prevent damage during transit.
  3. Post the item to our designated return address:
    Harebell Cottage, Church Street, Charlbury, Chipping Norton, OX7 3PR

4. Return Shipping Costs & Fees

  • Change of mind: If you are returning an item due to a change of mind, you (the customer) are responsible for paying the return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
  • Restocking fees: We do not charge any restocking or administration fees for returns.
  • Faulty or incorrect items: If your item arrives damaged, faulty, or is the incorrect item, we will cover the return shipping costs. Please see Section 6 for details.

5. Refunds Processing Time & Method

  • Refund Method: All refunds will be issued automatically to the original payment method used during your purchase.
  • Processing Time: Once we receive and inspect your returned item, we will process your refund within 14 days.
  • Bank delays: Please note that your bank or credit card issuer may take an additional 3 to 5 business days to credit the funds to your account.

6. Faulty, Damaged, or Incorrect Items

Under the UK Consumer Rights Act, you have a statutory right to a full refund, repair, or replacement if your goods are faulty, not as described, or fit for purpose.

  • Within 30 days: If your item develops a fault within 30 days of receipt, you are entitled to an immediate full refund.
  • After 30 days: If a fault develops after 30 days, please contact us so we can arrange a repair or replacement in accordance with your legal rights.
  • To report a fault, email with your order number and clear photos of the issue.

7. Contact Us

If you have any questions regarding our refunds and returns process, please contact our customer support team:

  • Email:
  • Phone: 03301271326
  • Business Address: LiDAR Tech UK Ltd, Harebell Cottage, Church Street, Charlbury, Chipping Norton, OX7 3PR

This policy was last updated on [Insert Date].